Everybody who uses a service or buys a product has rights, and often it is tough to keep track of what rights you have when you find yourself in a dispute with an organisation.

We can help you find out what your rights are and deal with any problems you may be having.

We can help with:

• Knowing your rights when buying goods
• Understanding credit
• Understanding consumer contracts
• Dealing with consumer organisations
• Problems with distance/online selling
• Problems with goods or services

If you visit us regarding consumer rights, it might be helpful to bring:

• Full details of the goods or services with which you have an issue
• Copy of any contracts or credit agreements
• Any recent letters in relation to the problem
• Proof of purchase
• Details and proof of income
• Wage slips/benefits/tax credit details